Posté le 24/05/2017 Client Services Officer (M/W) chez FYTE Luxembourg
- Métier Administration, Secrétariat
- Type de contrat CDI
- Référence LUB/FY/013132
Our client is a premium service company in continual growth and is recruiting a Client Services Officer (M/F) to reinforce their team in Luxembourg.
Your will be directly reporting to the Manager of the Client Relationship Department and you will have the following responsibilities:
- Advise the clients and always find the best solutions to their requests
- Maintain and update client records
- Make reservations and ensure a follow-up with the clients
- Recommend improvements which will impact customer service procedures for your department
- Maintain a good relationship with loyal customers and ensure new clients get the best possible service
- Provide back-up support to your colleagues
- A first successful experience (1-3 years) in a similar position is required. Alternatively, you show proven record of having worked with high profile clients, for example in the hospitality sector.
- You have professional and clear communication skills and you are able to build rapport with a client quickly over the phone
- You are client-oriented and you work well in a team environment
- You are detail-oriented
- You enjoy working flexible hours (early and late shifts)
- You are fluent in English and French. A good level in German will be considered as a real plus.
- You are willing to go the extra mile to exceed customer expectations
If you are interested in this opportunity, please send your CV and cover letter to Michèle Schmitz at [email protected] using the reference LUB/FY/013132
Fyte is part of Morgan Philips Group, an international human resources consulting group.
In Luxembourg we offer high quality expertise and advice in recruitment thanks to our two brands and teams:
• Morgan Philips Executive Search for C-level executives and experts
• FYTE - Find Your Talent Easily - specialized in recruiting employees and mid-level talented professionals
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