Posté le 24/08/2017 Customer Services Officer (M/W) chez FYTE Luxembourg Aller à: Toutes les offres

Luxembourg (L) Services
  • Métier Administration, Secrétariat
  • Type de contrat CDI
  • Référence LUB/FY/013959

Our client is a premium service company in continual growth and is recruiting a Client Services Officer (M/W) to reinforce their team in Luxembourg.

Your will be directly reporting to the Manager of the Client Relationship Department and you will have the following responsibilities:

•  Advise the clients and always find the best solutions to their requests
•  Maintain and update client records
•  Make reservations and ensure a follow-up with the clients
•  Recommend improvements which will impact customer service procedures for your department
•  Maintain a good relationship with loyal customers and ensure new clients get the best possible service Provide back-up support to your colleagues

Your profile:

• You have a first successful experience (1-3 years) in a similar position is required. Alternatively, you show proven record of having worked with high profile clients, for example in the hospitality sector
•  You have professional and clear communication skills and you are able to build rapport with a client quickly over the phone
•  You are client-oriented and you work well in a team environment
•  You are detail-oriented
•  You enjoy working flexible hours (6h-14h and 13h-21h)
•  You are fluent in English and in French. German will be considered as a real plus.
•  You are willing to go the extra mile to exceed customer expectations

Pour postuler

Interested in participating to the global development of this major company, please send your resume and CV video (using our app Fyte4U) to Geraldine Spies at [email protected], mentioning the reference LUB/FY/013959


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