1 Help Desk Agent - NL (m/f)

Roles and Essential Activities:

 You will be in charge of customer support by phone, email and face to face visits
 You will intervene in the process of continuous improvement of our solutions
 You will be part of the Customer Department and an active member of the LuxTrust’s Certificate
Registration Authority
 You will join a dynamic team working for private and institutional clients

Specific Profile :

 Great facilities for verbal and written communication
 Native Language : Dutch - fluent in English and French
 Knowledge of Luxembourgish and/or German is considered an advantage
 Fascinated and experienced in new information and communication technologies
 Positive, open minded and eager to learn
 Able to work in groups and independently
 Resistant to stress
 Experience in helpdesk is considered a benefit
 Minimum a secondary school diploma, preferably in computer science

More than a company, you join a real project with entrepreneurial spirit and a long term vision. Development
opportunities are present and require special commitment. You integrate into an enthusiastic and multicultural team in
a friendly and professional environment. Permanent contract based in Capellen – Luxembourg. In addition to a
competitive salary, in accordance with your education and experience, we offer other benefits including an employee
benefit plan.