Head of Application Development and Maintenance (M/W)

Our client is a financial company headquartered in Luxembourg. They are currently looking for a Head of Application Development and Maintenance to provide leadership and direction in the design, implementation and support of business application systems throughout the organization.

This role will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.

The job’s core deliverables rely on influencing or negotiating with a broad range of internal clients. Expectation of the need to employ specialized techniques and substantial experience. Relationships typically involve persuading or countering opposition.

Main responsibilities:

• Managing the Application Development and Maintenance delivery of respective applications according to Service Level Agreements and address gaps with the business;
• Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues; Ensure compliance with IT service management governance, standards and polices;
• Coordinate Application Development and Maintenance communications to the business;
• Maintain a business-oriented IT service catalogue for the applications, including links to business processes, service levels and request management for IT services;
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary;
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management;
• Approve operational readiness for projects and releases;
• Contribute to the definition of new vendor services;
• Ensure supplier plans align with and support IT planning;
• Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business;
• Successful deployment of application service related change programs.

Your profile:

• Master’s Degree in Computer Science or Information Systems;
• 10+ years of experience in Information Systems;
• Enterprise wide project management experience;
• 5+ years of management experience;
• Strong technical and multi-discipline expertise;
• Insurance Industry experience would be a competitive advantage;
• Preparation and management of the annual budget;
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment;
• Excellent verbal, written and group presentation skills;
• Team building and conflict resolution skills;
• Strong ability to resolve complex problems and issues;
• Project Management Professional certification;
• Strong leadership with personal drive to elevate teams engagement and performance.

Please send your application to Rémi Fouilloy, Morgan Philips Executive Search Luxembourg.